2020 Customer Insights Customer Relationship Management Lifetime Customer 
CSM Magazine
AUGUST 10, 2017
The Forrester Report ‘The Insights-Driven Business’ forecasts that insight-driven businesses will grow from $333 billion in revenue in 2015 to $1.2 trillion in 2020 — making up an astonishing compound annual growth rate between 27% and 40%. The customer relationship management (CRM) market, for instance, reached $26.3
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.
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