2020 Customer Care Technology Virtual Agent 
BlueOcean
JANUARY 9, 2018
Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past. These technologies are sparking new expectations in today’s consumers on an almost daily basis. Instead, in addition to self-serve customer service , the majority of interactions will be driven by AI technology.
Interactions
FEBRUARY 18, 2021
Improved artificial intelligence (AI) technologies along with the widespread availability of capable devices has led to a recent surge in speech-driven conversational systems that allow users to interact with virtual agents. ” in 2018 IEEE Spoken Language Technology Workshop (SLT) , 2018. [2] 1] Price, R.,
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BlueOcean
OCTOBER 22, 2020
When the world hit the pause button in the face of COVID-19, putting our client’s customer care programs on hold wasn’t an option. Trust us, we learned the hard way a few years ago when we first got into broadscale remote training for WAH agents!). Virtual Training: Moving from Just “Getting It Done” to “Doing It Well”.
TechSee
FEBRUARY 20, 2018
Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Collect data from existing repositories, including FAQs or helpdesk macros. Summary.
Interactions
JANUARY 14, 2021
Advancing consumer technology and the pandemic has made digital transformation a top priority for business leaders across all industries. According to PwC’s 2020 Global Digital IQ survey , 66% of companies said revenue growth and profitability would suffer if they didn’t digitally transform quickly enough.
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