CSM Magazine

DECEMBER 18, 2023

Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. The most recent one from 2020 had some shocking results. Lost customers mean lost profit.

Customer Service 52

Customer Service Social Media Multi-Channel Poor Customer Service 52

ShepHyken

APRIL 8, 2019

Customer Experience Mistakes That Can Ruin Your Business by Nate Vickery. CustomerThink) The Customers 2020 Report states that by the year 2020, customer experience will take its rightful place as a key brand differentiator. How to Engage Remote Customer Service Teams by John Ernsberger.

Customer Service 102

Customer Service Hotels Hospitality Government 102

Magellan Solutions

AUGUST 13, 2021

Therefore, they can deal with customers’ issues delicately with regards to their feelings too. 68% of customers said that their most recent positive customer service experience is with a pleasant customer service representative who helped them with their questions.

Call Center 52

Call Center Customer Service Representative Training First Call Resolution 52

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. 42% of respondents have left a business due to poor customer service. (

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ProProfs Chat

JUNE 14, 2019

We’ve compiled a list of 100+ customer service statistics and trends to help you provide delightful support experience. Latest Customer Experience Trends. What Customers Think of CX. Customers Communication Statistics. Poor Customer Service Experiences. Great Customer Service Statistics.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 128

Customer Service Social Media Self Service Knowledge Base 128

Joe Rawlinson

JULY 10, 2019

These statistics help you comprehend how you can increase revenue by delivering excellent customer service. According to Forbes, companies have lost $75 billion in 2018 owing to poor customer service, and this number has risen by $13 billion since 2016. Accenture ). Microsoft ). Microsoft ).

Customer Service 130

Customer Service Customer Journeys Social Media Poor Customer Service 130