SurveySensum

JULY 28, 2023

Regardless of where you belong – B2B or B2C your customers want much more than a single easy transaction. Seamless omnichannel support that swiftly resolves their issues. With the gathered survey data, you can launch targeted marketing campaigns, offer them spot-on recommendations, and offer omnichannel support.

B2B 52

B2B Trends Self Service Customer Experience 52

Inbenta

JANUARY 17, 2022

Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. 2022 will see new trends that will redefine the customer service landscape – what’s new this year?

Self Service 98

Self Service Trends Customer Service Chatbots 98

Kustomer

FEBRUARY 4, 2020

It’s not easy, so we decided to help you out and identify the 23 trends every customer service leader should be aware of to effectively run their business in 2020. One popular method in 2020 will be using the power of prioritization to route certain customers to specific reps, ensuring a seamless and special experience.

Trends 59

Trends Self Service Customer Service Omni-Channel 59

ShepHyken

JUNE 13, 2016

The Service Manager) From leveraging self-service tool for personalisation to embracing an omni-channel customer servicing, here are eight trends in customer experience that are going to be relevant to most businesses in 2016. The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Let’s find out what the field professionals actually experience. They are sort of the “pillars of faith” in CX.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

NobelBiz

MAY 9, 2023

Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Retently

FEBRUARY 27, 2019

But how do you offer top-notch customer service that boosts customer retention and increases customer lifetime value? Well, here are a few recommendations you should consider: Offer Omni-Channel Support. As a business, it’s important to be active on as many channels as possible. Provide 24/7 Support.

Social Media 120

Social Media NPS Omni-Channel Effort Score 120