Solvvy

AUGUST 21, 2020

The Time is Right for a Customer Support Chatbot. In 2020 it’s become more important than ever to provide your customers with fast, effective, and personalized support. What is a Next-Gen Chatbot? There are 5 reasons next-gen chatbots are the real deal and will soon become table-stakes in the best support organizations: 1.

Chatbots 62

Chatbots Self Service Multi-Channel B2C 62

Inbenta

JANUARY 17, 2022

Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. 2022 will see new trends that will redefine the customer service landscape – what’s new this year?

Self Service 98

Self Service Trends Customer Service Chatbots 98

SurveySensum

JULY 28, 2023

Regardless of where you belong – B2B or B2C your customers want much more than a single easy transaction. Elevate Customer Experience by offering Self-Service Do you know how this customer experience trend can take your business to new heights? Here’s an example of HubSpot’s self-service customer support portal.

B2B 52

B2B Trends Self Service Customer Experience 52

C3Centricity

NOVEMBER 4, 2020

BOPIS (Buy online pick-up in-store) surged 259% YoY in August 2020, as many shoppers are concerned about the safety of in-store shopping. Clearly, things have changed dramatically and businesses, both B2C and B2B are scrambling to catch up. DEVELOPING CHATBOTS. We also need to be transparent about when chatbots are being used.

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177

Kustomer

JANUARY 11, 2022

In fact, more than two billion people bought online in 2020, with worldwide e-commerce sales exceeding $4.2 For example, a B2B organization will rely more on cold email campaigns than a B2C. The common factor is going to be how good your customer service is. Image source: Superoffice.com. Better Customer Retention.

Customer Service 98

Customer Service e-support Self Service Customer Retention 98

SaleMove

AUGUST 3, 2018

One business process that is particularly well suited for AI in its current form is customer service and CRM, specifically by using human assisted AI. See an example of how human assisted AI for chatbots works here. According to IBM , 85% of customer interactions will be handled without a human agent by 2020.

Customer Service 40

Customer Service Self Service e-support Call Center 40

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. We will continue to hear more about artificial intelligence and chatbots in the coming year. Let’s find out what the field professionals actually experience.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160