ShepHyken

JANUARY 14, 2019

Ten top tips for building a customer-driven company in 2019 by cp2experience. cp2experience) I have framed all my top tips around the benefits to customers (and employees) and identified how technology can support the delivery of an enhanced, competitively distinct customer experience. Follow on Twitter: @Hyken.

Customer Journeys 93

Customer Journeys Customer Service Sports eBook 93

ShepHyken

MARCH 11, 2019

There’s the company’s viewpoint and the customer’s viewpoint. My Comment: What do you do when a customer’s complaint gets escalated to a level beyond support or a social thrashing on a social media channel. Keep the Customer Satisfied: 4 Tried and True Service Guidelines by Susan Steinbrecher.

Customer Service 99

Customer Service e-support Guidelines Social Media 99

ShepHyken

DECEMBER 24, 2018

After being rude and hanging up on the customer, the manager stepped in and gave support – to the customer and the employee. Future CX: Tips for 2019 digital marketing success by Stuart Banbery. 50 Mind-Blowing Stats About E-commerce Experience in 2018 by Lauren Burgess. This article focuses on empowerment.

e-support 88

e-support Customer Service Loyalty Data 88

Magellan Solutions

MAY 3, 2022

The telecommunications and technology sector is one of the primary users of various call center services. The common services utilized by companies under this industry are customer support and tech support. Offshored roles include information technology and customer support. Bank of America.

Call Center 81

Call Center Company Telecommunications Banking 81

Magellan Solutions

MAY 6, 2020

The telecommunications and technology sector is one of the primary users of various call center services. The common services utilized by companies under this industry are customer support and tech support. Offshored roles include information technology and customer support. Bank of America.

Call Center 52

Call Center Company Telecommunications Banking 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. David Avrin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. David Avrin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130