CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business. .

Management 52

Management CRM e-support Customer Relationship Management 52

NobelBiz

JUNE 29, 2021

In 2020, 86 percent of customer support personnel will be more discriminating and have significantly greater expectations than in 2019. As customers become more attentive and on the lookout, this tendency continues to develop year after year.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. on 13 May 2019. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Fun fact: it was a Business Book Awards 2019 Finalist.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

CSM Magazine

MAY 16, 2024

The planning team loves it, the engineers and installers have embraced it, I wonder how we lived without it, and our customers are amazed at the information and updates we share with them.” ” BigChange is also helping EnviroVent improve its customer service levels in other ways.

Customer Relationship Management 52

Customer Relationship Management e-support CRM System 52

ChurnZero

NOVEMBER 8, 2019

Serious About Customer Success? Your CRM is Not Enough! Now more than ever Customer Success is essential to the long-term success of your entire organization. Now more than ever Customer Success is essential to the long-term success of your entire organization. Blog Author: Alexander Weihmann.

CRM 63

CRM Customer Success e-support Chief Customer Officer 63

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. David Avrin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. David Avrin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130