BlueOcean

FEBRUARY 7, 2019

It’s 2019, which means contact center metrics from 1999 are almost old enough for their first legal beer (and already knocking them back in Canada.) Those metrics were born in an era when customer service was a race, where whoever got to the finish line first (i.e. What one metric best reflects the state of your customer experience?

Metrics 219

Metrics Customer Care Measurement Contact Center 219

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. Currently working at Qualtrics as a Sr. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kristina Evey

JULY 5, 2018

It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. In 2019, it’s expected to nearly triple to $8.3 Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. in 2014, $3.7 in 2014, $3.7

Customer Experience 120

Customer Experience Lifetime Customer Tips Sales 120

Kristina Evey

JULY 5, 2018

It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. In 2019, it’s expected to nearly triple to $8.3 Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. in 2014, $3.7 in 2014, $3.7

Customer Experience 120

Customer Experience Lifetime Customer Tips Sales 120