CX Accelerator

APRIL 11, 2018

Above all else, don't let your managers "game the score" That is, don't let them waste time trying to artificially adjust measurements that aren't meaningful for your customers. s list 100 Great Leadership Speakers for 2018 and the American Management Association List of 50 Leaders to Watch. Karin was named on Inc.'s

Customer Experience 140

Customer Experience Effort Score Exercises Wireless 140

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. The prize Turkcell won was for “Best Use of Gamification in Loyalty” – and it was certainly fun; customers could unlock surprises such as free data and minutes by visiting spots on a map.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Stella Connect

JANUARY 4, 2022

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Shep Hyken (@Hyken) April 15, 2018. Measure program outcomes. You could gauge employee satisfaction with the program, test their knowledge, measure behavioral changes, and/or track organizational performance and ROI.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySensum

JULY 14, 2020

Founder and Principal at CustCore Consulting, a specialist consultancy firm, Shane helps companies to WOW their customers by unlocking new areas of growth through defining, measuring, and improving customer experience across all parts of their customer’s journeys. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Stella Connect

APRIL 17, 2018

Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Shep Hyken (@Hyken) April 15, 2018.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Shep Hyken (@Hyken) April 15, 2018.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40