Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. Learn how to identify, define, and measure ROI for customer care. Duration: 8 Hours. Audience: Beginner/Intermediate Community Managers and Administrators.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. Learn how to identify, define, and measure ROI for customer care. Duration: 8 Hours. Audience: Beginner/Intermediate Community Managers and Administrators.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. Learn how to identify, define, and measure ROI for customer care. Duration: 8 Hours. Audience: Beginner/Intermediate Community Managers and Administrators.

Social Media 40

Social Media Case Study ROI Course 40

West Monroe

JANUARY 29, 2018

Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty.

Self Service 40

Self Service Roadmap Exercises Technology 40

Pink Guava

OCTOBER 31, 2018

In our last blog, titled ‘Stellar Customer Experience’ we have briefly touched upon what you could still do in 2018 and make Customer Experience work for your organization. There is a reasonable investment kept aside as you do not want this to be an exercise on paper. This has to be Top – Down approach.

Customer Experience 45

Customer Experience Effort Score Metrics Measurement 45

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Most of your customers are active in somebody else’s loyalty program. Show customers some love (and freedom) and you will get paid back in spades. Quality vs. quantity. You can’t do everything yourself.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45