The Distance Between Prawn Crackers and Preferences in Most Customer Experiences Today. By Greg Moore, Episerver
ijgolding
OCTOBER 25, 2018
With its somewhat limited, localised customer base, the restaurant can rely on the human element of remembering customer preferences and providing a personal touch to their service be it on the phone or in person. According to Walker , by 2020, customer experience will stand out as the key brand differentiator, even over price.
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