CX Journey

DECEMBER 13, 2018

Image courtesy of Pixabay Today I'm pleased to share a guest post by Liliana Petrov of DoingCXRight that is based on her experience hiring CX teams. This post originally appeared on her site on November 21, 2018. The pressure to demonstrate business impact and ROI quickly makes your first hire even more important.

Tips 83

Tips Customer Insights Leadership Exercises 83

Stella Connect

JANUARY 4, 2022

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. Amazing companies empower their employees to find solutions for their customers. Shep Hyken (@Hyken) April 15, 2018.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. Sarah Sargent is a highly accomplished & inspiring Customer Service & Customer Experience Director at Radian Group where she is reinvigorating CX in social housing.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ERDM

JANUARY 22, 2019

Ruth Crowley, Vice President, Customer Experience Design at Lowe’s provides an important perspective: Customer experience is not an initiative it’s a commitment. Going beyond the legalities, it is important to be mindful of only communicating with the customer when and where they desire ONBOARDING.

Customer Experience 53

Customer Experience Video Sales ROI 53

ERDM

JANUARY 22, 2019

Ruth Crowley, Vice President, Customer Experience Design at Lowe’s provides an important perspective: Customer experience is not an initiative it’s a commitment. Going beyond the legalities, it is important to be mindful of only communicating with the customer when and where they desire ONBOARDING.

Customer Experience 49

Customer Experience Video Sales ROI 49

Stella Connect

APRIL 17, 2018

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. They train, motivate, & praise their employees for coming up with “Yes” answers for their customers.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Chattermill

AUGUST 29, 2018

The Guide to Building Your Customer Experience Technology Stack. on 30 Aug 2018. Discover the best tools to improve your customer experience. As of 2018, prices range from $0.023 to $0.0405 per Gb per month for the first 50 terabytes of data. by Sam Frampton. CX Technology Stack. Text Analytics.

Technology 40

Technology Customer Experience Consulting Analytics 40