Up Your Service

SEPTEMBER 22, 2018

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Topics included disruptive technology, uberization of the workforce, data analytics, supply chains, employee culture, customer experience, and much more.

Trends 74

Trends Measurement Competitive Advantage Metrics 74

Call Experts

JANUARY 15, 2020

Ensuring personalized employee service experiences through the latest gadgets. Maintain high Employee Service Index. Adopt a consumer-centric model for employee experiences. . Improved employee productivity. Reduced turnover cost for employees. 6 Key Benefits of Employee Call Off Lines.

System 72

System Contact Center Call Center Customer Journeys 72

Call Experts

FEBRUARY 19, 2020

Businesses that follow the latest strategies for engagement and utilize AI-powered automations ensure lifetime relationships with customers. Competitive Advantage. Your customer service and experience should be a market differentiator for your products and solutions. 6 Key Benefits of Employee Call Off Lines.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

Call Experts

MARCH 5, 2020

Timely response to customer inquiries, availability during emergencies, and ease of appointment setting can create a competitive advantage for your business. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. What is an employee call out-line?

Contact Center 80

Contact Center Call Center Customer Journeys Conference 80

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132