ShepHyken

MAY 7, 2018

This short article focuses on the three types of consistency that drives brand loyalty: a consistent customer experience, consistent brand values and consistent brand identity elements. The post 5 Top Customer Service Articles For the Week of May 7, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Policies Retail Case Study 79

CSM Magazine

NOVEMBER 7, 2018

Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

SurveySparrow

NOVEMBER 20, 2020

For example, in 2018, the famous cosmetic brand L’Oreal introduced its new AI recruiter, Mya chatbot. Chatbots Boost Brand Values. Bot websites can boost your brand value by engaging with your customers in a friendly manner. Now Mya provided excellent candidate support by answering their questions.

Chatbots 52

Chatbots e-support Virtual Agent Brand Values 52

CSM Magazine

FEBRUARY 2, 2018

For the 12th consecutive year, Brand Keys has honored Dunkin’ Donuts as a coffee leader in providing guests with a superior customer experience. According to the 2018 Brand Keys Customer Loyalty Engagement Index, Dunkin’ Donuts is once again a top brand for consumer loyalty in the out-of-home coffee category.

Loyalty 40

Loyalty Brand Values Consumers Brands 40

ProProfs Chat

JULY 30, 2021

in the Q4 of 2018. Former CEO of McDonalds, Steve Easterbook confirms that brand perception is one factor that helped the company grow in the last quarter of 2018. Let’s consider the famous coffee brand Starbucks. It remains one of the most sought after brands for the authentic and superior quality of its coffee.

Brands 111

Brands Net Promoter Score Social Media e-support 111

CSM Magazine

OCTOBER 7, 2020

According to a study published by the Harvard Business Review in 2018, not responding is a mistake. Customers who received some form of response from the brand valued the brand more positively in the future. All consumers valued responsive brands more highly.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Touchpoint 52