NICE inContact

JANUARY 24, 2019

This same rule applies when people call into your contact center. . And if you think that more people are contacting you via your digital channels instead of calling you, think again. You can route calls based on geography, real-time call center KPIs such as current service level, and other criteria. .

Self Service 152

Self Service Contact Center e-support Omni-Channel 152

AWS Machine Learning

SEPTEMBER 19, 2023

The key components of the technical architecture are as follows: Data storage and analytics – The quarterly financial earning recordings as audio files, financial annual reports as PDF files, and S&P stock data as CSV files are hosted on Amazon Simple Storage Service (Amazon S3). WWW: $85.91 DDD: $9.82 WWW: $85.91 DDD: $9.82

Financial 104

Financial Multi-Channel Marketing Analysis 104

Talkdesk

MARCH 12, 2021

Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. It reduces the call centers average cost per case and improves upsell opportunities. Speech Analytics. Manage complex call flow designs.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

Talkdesk

MARCH 14, 2018

When asked about upcoming talent initiatives, contact center executives identified three major priorities for the next two years: using analytics to better align staff (73%), expanding training programs (63%) and deploying flexible work arrangements (53%).

Contact Center 40

Contact Center Self Service Contact Center Software Call Center 40

Eptica

MARCH 11, 2020

Selon une étude de l'ARCEP, du CGE et de l’Agence du numérique menée en 2018, 75% des Français possèdent un smartphone et, plus généralement, 94% de la population dispose d’un téléphone mobile. Un tel constat ne fait que démontrer la place centrale qu’occupe le téléphone dans notre quotidien.

Self Service 75

Self Service Call Recording Communication Analytics 75

Avaya

JANUARY 26, 2018

The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. Desktop screen capture: This is an undetectable back-end process that records desktop screen activity during each customer interaction.

Financial 51

Financial Contact Center Call Recording Communication 51

Talkdesk

FEBRUARY 16, 2021

Workforce optimization (WFO) in the contact center comprises multiple capabilities, including quality management, workforce management, speech analytics, performance management and call recording. You rely on outdated analytics and business success metrics. You have a limited workforce optimization strategy.

Contact Center 139

Contact Center Customer Experience Policies Competitive Advantage 139