Tipping Point Pressure: 60% Of Customer Service Managers Say This Will Be the “Toughest Winter Yet”
CSM Magazine
NOVEMBER 4, 2022
Sixty percent of customer service managers say it’s going to be “the toughest winter yet” as they worry about losing customers in the run up to the holidays. Customer confidence is crumbling in the current environment . This was closely followed by staff shortages and falling sales.
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