ShepHyken

DECEMBER 26, 2016

My Comment: How do you turn the average customer into a lifetime customer? Before you can start to work on loyalty, it’s a good idea to know why customers aren’t loyal. The Magic of Customer Experience: Lessons from Disney on How to Improve the Customer Journey by Justyna Polaczyk.

Chief Customer Officer 83

Chief Customer Officer Customer Service Lifetime Customer Loyalty 83

SurveySensum

JULY 14, 2020

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 5, 2021

A Customer Success Leader, Evangelist, Coach, Advisor, and a well-known Speaker, Sue is the jack of all trades! She is the Founder of Success Track Enterprise and the Co-founder at Customer Success Mastermind where she utilizes her energies to train and assist business leaders on how to leverage Customer Success to scale their organizations.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21