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5 Top Customer Service Articles For the Week of December 26, 2016

ShepHyken

My Comment: How do you turn the average customer into a lifetime customer? Before you can start to work on loyalty, it’s a good idea to know why customers aren’t loyal. The Magic of Customer Experience: Lessons from Disney on How to Improve the Customer Journey by Justyna Polaczyk.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. LinkedIn : [link]. Website : [link].