Tricia Morris

APRIL 15, 2016

There is a high price to pay for poor customer service, while conversely, there is money to be made from consistently delivering a satisfying customer service experience. The challenge on both sides is that customer expectations have never been higher. On the fence about investing in customer service?

Infographics 40

Infographics Financial Customer Service Poor Customer Service 40

Vonage

SEPTEMBER 16, 2016

Leadership: In any company, the leaders develop the vision for the company’s culture, and in a customer-focused company, the leaders live by that vision and lead by example. In an operations-focused company, however, the management may have a “Do as I say, not as I do” approach. Let’s hope nuisance calls are making their long goodbye.

Customer Focused 120

Customer Focused Company Infographics Culture 120

Vonage

SEPTEMBER 5, 2016

Managers need to incentivize this by rewarding collaboration between teams. It’s important to have cross-functional teams and meetings, where departments can see how everything they do individually contributes to the overall customer experience. The $62 billion customer service scared away [INFOGRAPHIC].

Customer Experience 120

Customer Experience Infographics Customer Experience Professionals Poor Customer Service 120