Services Before Sales Sells More Chicken! (Disney Agrees)
Storyminers
FEBRUARY 2, 2016
It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. Chick-fil-A’s operating approach is crystal clear: American restaurateurs who double down on service first also get the sales. Walt Disney Company [ DIS ] is also proof that service before sales sells better.
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