Beyond Philosophy

DECEMBER 12, 2016

The report found three features online shoppers deemed most critical to earning their business: Many return options, including in-store and shipping options; 87% said having multiple return options would make them more likely to buy a product online. For example, the incentive for the loyalty program could be a good discount.

Omni-Channel 60

Omni-Channel Loyalty Programs Loyalty Meeting 60

Eptica

DECEMBER 2, 2016

Date: Friday, December 2, 2016 Which retailers will thrive this Christmas and beyond? Published on: December 02, 2016. The analyst considers that successful retailers need to be built around four essential traits, that allow them to integrate in-store and digital touchpoints to compete for customers’ loyalty: 1.

Retail 48

Retail Ecommerce Touchpoint Customer Engagement 48

Kayako

MARCH 14, 2017

Warby Parker are just one of many brands in the fast-growing vCommerce space who are inciting incredible customer love as a result of their their dogged focus on delivering fantastic customer experiences – and reaping the rewards: their latest funding pegs them at an eye-watering $1.2 billion valuation. Just staff and samples.

Brands 99

Brands Customer Experience Retail e-support 99

Provide Support

APRIL 13, 2016

Improving the overall customer experience is a top business priority for companies and the main driver behind their digital transformation goals for 2016, according to a new Accenture study “ Digital Transformation in the Age of the Customer ”. Customer expectations around personalization will continue to grow in 2016.

Customer relationships 40

Customer relationships How To Social Media Consumers 40

ijgolding

MARCH 22, 2017

or Consumer companies like Unilever and P&G can be quoted as perfect examples. Reviews and testimonials at online portals, by loyalists or customers with positive experiences, act as free word of mouth marketing. Multi-national food & beverage corporations like The Coca-Cola Co. and Pepsi Co.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204

Lumoa

APRIL 3, 2018

The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. For example, if 65% of your customers are promoters and 12% are detractors, NPS is 53. ??Note: The question is, how can you measure it?

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337