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Innovations in Performance Management: Verint’s Workforce Optimization

Natalie Petouhof

In a recent survey 22 percent of respondents identified performance management as the “most likely” solutions to be replaced in 2016. . What Does Gamification Have To Do With Performance? Why Is It Important to Balance Cost, Quality and Customer Service? What Does This Latest Release Feature?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. LinkedIn: [link]. Website : [link]. LinkedIn : [link].