NICE inContact

OCTOBER 28, 2016

For the 2 nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. amassed a large installed base of both large and small customers. Shift from reactive to proactive customer service. Voice is Still Critical to Customer Service.

Contact Center 164

Contact Center Contact Center Software Social Media Exceptional Customer Service 164

NICE inContact

AUGUST 2, 2016

Great customer service has become necessary for building customer loyalty and is an increasingly important benchmark when companies are deciding where to take their business. A common theme for companies known for exceptional customer service is a robust, well equipped call or contact center.

Contact Center 121

Contact Center Contact Center Software Conference Exceptional Customer Service 121

Calabrio

APRIL 26, 2016

And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. Topping the list of potential issues for 2016 was the creation of a customer experience optimization strategy. Wait, what?

Contact Center 140

Contact Center Contact Center Software First Call Resolution Call Center 140

Talkdesk

OCTOBER 11, 2016

Dreamforce 2016 was a whirlwind adventure jam packed with great conversations, captivating speaking sessions and a few amazing giveaways. In between all of that, we announced three major Talkdesk for Salesforce features that will change the way businesses everywhere provide customer service: Native SMS Functionality.

Omni-Channel 40

Omni-Channel Contact Center Software Contact Center Report 40

NobelBiz

JUNE 29, 2021

These touchpoints are prioritized for analysis since they are a useful source of data for assessing the client journey and it works as follows: The Key role of Contact Centers The increased focus on digital channels and new communication technology allows for new methods to engage with clients.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

Software 98

Software Tools Customer Service Self Service 98

NobelBiz

APRIL 25, 2023

Implementing these tactics will save money and enhance customer satisfaction and overall business performance. A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. – Steve Bederman, President of NobelBiz 1.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52