Vonage

SEPTEMBER 16, 2016

5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence. How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC). The $62 billion customer service scared away [INFOGRAPHIC].

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Customer Focused Company Infographics Culture 120

Vonage

SEPTEMBER 5, 2016

The final step is to get senior management more connected to the reality of the business. Or senior management can try contacting the company as a customer, to see for themselves what it’s like to make a complaint, ask for support, or buy a product. The $62 billion customer service scared away [INFOGRAPHIC].

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Customer Experience Infographics Customer Experience Professionals Poor Customer Service 120

Vonage

SEPTEMBER 20, 2016

Shep Hyken, Customer service and experience expert and NY Times bestselling author , says: “While there is always going to be a place for direct communication, such as phone and video chat, the best brands are offering quick solutions to their customers’ most common questions and issues through self-service support.

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Omni-Channel Self Service Infographics Poor Customer Service 120