2016 Competitive Advantage Contact Center Roadmap 
Magellan Solutions
JULY 14, 2021
One is building competitive advantages beyond English-language proficiency. In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. This is in comparison to just 53% in 2016. They all fall under the IBPAP roadmap. Virtualization.
SurveySensum
JULY 14, 2020
A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. She is a trusted industry voice for guidance on emerging contact center channels and technologies. LinkedIn : [link].
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