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5 Changes In The Call Center Outsourcing Philippines Post Pandemic

Magellan Solutions

In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. This is in comparison to just 53% in 2016. They all fall under the IBPAP roadmap. Contact centers expect a revenue growth of between 3.3% Virtualization. Emerging Segments.

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2022 Latest Report: Statistics on the Philippine BPO Industry

Magellan Solutions

Technological advancements may slow the growth of some low-end services, perhaps lowering the required manpower from 525,000 FTEs in 2016 to roughly 482,000 FTEs by 2022. The number of mid-skilled jobs is expected to increase from 452,000 FTEs in 2016 to 840,000 FTEs by 2022. percent from 2016 to 2022 hitting US$ 38.9

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Transforming the customer experience in 5 steps

Eptica

Date: Friday, June 17, 2016 Transforming the customer experience in 5 steps. Published on: June 17, 2016. Build a roadmap and pick a start point Companies are at different stages of customer experience maturity , meaning that no two organizations will start in the same position. Share this page on: Tweet.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. . She is a trusted industry voice for guidance on emerging contact center channels and technologies. Lead CX Analytics and Insights Manager at CenturyLink. LinkedIn : [link].

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What’s The Number?: Analysis Of The Latest Statistics Of The BPO Industry

Magellan Solutions

This is evident in the Philippine contact center industry where it remains to be attractive even to many foreign clients. A large percentage of BPO workers are into the contact center sub-sector. College graduates are attracted to find employment at contact centers due to the minimum qualifications.