Remove 2016 Remove Chatbots Remove Contact Center Remove Roadmap
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2022 Latest Report: Statistics on the Philippine BPO Industry

Magellan Solutions

Technological advancements may slow the growth of some low-end services, perhaps lowering the required manpower from 525,000 FTEs in 2016 to roughly 482,000 FTEs by 2022. The number of mid-skilled jobs is expected to increase from 452,000 FTEs in 2016 to 840,000 FTEs by 2022. percent from 2016 to 2022 hitting US$ 38.9

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5 Changes In The Call Center Outsourcing Philippines Post Pandemic

Magellan Solutions

This is because of artificial intelligence-powered chatbots even before the pandemic. In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. This is in comparison to just 53% in 2016. They all fall under the IBPAP roadmap. Virtualization.