TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants. Capturing the opportunity.

Call Center 139

Call Center Self Service Technology Competitive Advantage 139

LiveChat

OCTOBER 31, 2019

4 automation strategies to improve customer loyalty. Here are some essential automation strategies and technologies for delivering an outstanding customer experience: 1. Call center automation. Call centers are an important customer touch point. What was remarkable in 2016 is now only average.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

TechSee

JANUARY 2, 2018

trillion in claims were paid by insurance companies in 2016 alone. Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved. According to the OECD Global Insurance Statistics , more than US $2.29 IoT and Insurance.

Insurance 116

Insurance Telecommunications Contact Center Video 116

Magellan Solutions

APRIL 24, 2021

Businesses are not hiring contact centers to become band-aid solutions. A small to medium size BPO company with a not-so-good business strategy against its competitor is prone to bankruptcy. Determining the dangers and threats in the business structure of your Healthcare Contact Center partner is not enough.

Healthcare 52

Healthcare Call Center Insurance Banking 52