2016 Brands Online Experience Technology 
Kayako
MARCH 14, 2017
Warby Parker are just one of many brands in the fast-growing vCommerce space who are inciting incredible customer love as a result of their their dogged focus on delivering fantastic customer experiences – and reaping the rewards: their latest funding pegs them at an eye-watering $1.2 billion valuation. billion valuation.
Eptica
MARCH 14, 2018
They want an easy, transparent experience from brands that treat them well, value their time and reduce friction in all areas. How are UK banks doing in terms of the customer experience? But it is far from perfect in a number of areas – especially when compared with brands in other sectors.
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Eptica
FEBRUARY 26, 2016
Date: Friday, February 26, 2016 How are retailers working to improve customer experience? Published on: February 26, 2016. Author: Robin Tandon Customer experience is important to every industry, but particularly vital for retail. How can the physical store environment distinguish itself from an online experience?
Beyond Philosophy
DECEMBER 12, 2016
A survey by CFI group , global leaders for providing customer feedback, conducted a holiday retail report sponsored by Radial, an Omni channel commerce technology and operations provider. Some brands have a certain reputation for going above and beyond in customer service. But here’s where meeting expectations can get a bit dodgy.
Oracle
APRIL 3, 2018
I am responsible for ecommerce as well as marketing and branding of all the physical stores. Tell us a little about Passarela and the great things you’re doing in customer experience. Since 2011, the company has been investing in technology and processes to provide the best commerce experience to its clients.
Eptica
JANUARY 22, 2016
Date: Friday, January 22, 2016 So how did customer service perform in 2015? Published on: January 22, 2016. This polled 1,000 US and 1,000 British consumers on Cyber Monday about their experience of online customer service during the holiday shopping season. In store 40% were unhappy with the service they received.
Gainsight
JULY 7, 2021
Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.
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