2015 Multi-Channel Report Self Service 
TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation.
Talkdesk
MARCH 24, 2021
The opportunity to reinvent policyholder service. For the carriers that are already using some form of claims automation, clear cost reduction and efficiency benefits are the major benefits reported. Root Insurance , the nation’s first licensed insurance carrier powered entirely by mobile, was founded in 2015.
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Provide Support
OCTOBER 7, 2015
It appears that the customer service sun is starting to rise and shine to both customers and companies around the world. The recent stats from 2015 U.S. State of Multi-channel Customer Service Report by Parature, showing that 62% of consumers feel that overall customer service is getting better rather than worse, sounds quite positive.
Kustomer
NOVEMBER 10, 2021
New York, NY – November 10, 2021 – Kustomer , an all-in-one, top-rated CRM for modern customer experiences, today announces enhancements to its chatbot product designed to enhance customer service interactions by eliminating mundane tasks and allowing agents to deliver more personalized experiences across channels.
NICE inContact
NOVEMBER 12, 2019
Here’s the basics on what’s what between “multi” and “omni” – and why you should care. Looking at year-over-year industry statistics from the yearly Dimension Data Customer Experience Benchmarking, the number of channels supported has been growing steadily between 2015 and 2017.
Kayako
JANUARY 5, 2017
In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Self-service is fundamental to customers getting the answers they need and streamlining the workloads of live support teams. What goes into good self-service?
Kustomer
JANUARY 19, 2021
As one of the most popular and efficient support channels, chat is the answer, but it must be smarter, more personalized, and less frustrating than legacy chat experiences. Multi-Brand Customization: Deliver customized experience across multiple brands. Kustomer’s chat platform is a critical part of our omnichannel support strategy.
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