2015 Engagement Multi-Channel Self Service 
TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.
SuiteCX
NOVEMBER 3, 2015
suitecx ©2015, suitecx Inc. September 23, 2015 Six Steps to Best-‐In-‐Class Customer Experience Creating and Executing a top CX Program Yields Real Business Results The Customer Experience (CX) field is growing, and companies are realizing that it makes clear business sense. from 2014 to 2019.
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Eptica
OCTOBER 5, 2015
Date: Monday, October 5, 2015 Linguistics – the key to customer centricity in APAC. Published on: October 05, 2015. Author: David Chew In an era of ever-more demanding consumers, organizations need to understand and engage with customers if they are to retain their business and loyalty. How can this engagement gap be bridged?
Avaya
MAY 4, 2016
It therefore comes as no surprise that the RTA is investing in multiple channels of communications with its customers, to improve standards of service, increase efficiency and gain valuable feedback from its user. From projects and operational perspective, RTA has a big focus on alternative smart channels.
Avaya
JUNE 21, 2016
If you’ve been following Avaya’s news over the past few months, you may recall that in March we talked about customer service being the new competitive battleground, and how Avaya is helping customers win the battle. Then in late May, we announced we were “raising the bar on the self-service customer experience.”
Provide Support
OCTOBER 7, 2015
It appears that the customer service sun is starting to rise and shine to both customers and companies around the world. The recent stats from 2015 U.S. State of Multi-channel Customer Service Report by Parature, showing that 62% of consumers feel that overall customer service is getting better rather than worse, sounds quite positive.
Kustomer
NOVEMBER 10, 2021
Kustomer also releases data study with findings on how to improve speed and quality of customer service through omnichannel chatbot engagement. An additional 58% said they want better self-service tools, including improved chat experiences.
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