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Happy Holidays from Blue Ocean

BlueOcean

We’ve looked at the data and compiled our five most popular articles of 2015. Thanks to emerging customer support channels like social media and live chat, as well as evolving technologies like speech recognition, there are more ways than ever for customers to initiate (and resolve) a service inquiry. Read more > 2.

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Enterprise-Rent-a-Car: How to turn a ‘promoter’ into a ‘detractor’ in 1,2,3!

ijgolding

Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. Power and Associates as highest in customer satisfaction for rental car companies at or near airports. The company was named ninth on Business Week’s top 25 companies customer service list in 2007.

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Episode 004 – It’s All About the Money - Transforming the Customer Experience

Kristina Evey

according to Markets and Markets 2015 report. Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. 80% of businesses believe they provide “superior” customer service. When customers aren’t happy, there’s often significant damage done. in 2014, $3.7

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Episode 4 – It’s All About the Money - Transforming the Customer Experience

Kristina Evey

according to Markets and Markets 2015 report. Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. 80% of businesses believe they provide “superior” customer service. When customers aren’t happy, there’s often significant damage done. in 2014, $3.7

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].