Comm100
JANUARY 14, 2016
In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015.
Martin Hill-Wilson
FEBRUARY 16, 2016
I recently designed and ran a new masterclass – Making Automation & Self Service Work In Your Contact Centre. We concluded that Intelligent Assistants are not just a channel shift strategy. At the very least, they are a transformational opportunity to redefine customer engagement.
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Kustomer
JANUARY 19, 2021
The research showed consumers aged 18-24 rate customer service today as slower, more difficult, less personal, and less convenient than all other age groups, meaning that current customer service strategies are falling short when it comes to this generation. About Kustomer.
Comm100
JUNE 13, 2018
Enable and Encourage Self-Service. There are many ways that e-commerce companies can use self-service to their advantage during the shopping season. Self-service takes the pressure off of busy customer service channels, and empowers customers to get answers to their questions and complete processes without help.
Kustomer
JUNE 11, 2020
Fast forward to 2015, Omar wanted to know the penalty fee for a flight change, and after a terrible customer experience Reply AI was born as an easy way to automate conversations. Customers want instantaneous solutions to their problems and they want to do it themselves. I believe that companies should be focusing on self-serve.”
Martin Hill-Wilson
JUNE 8, 2015
There are many landmark points of transition going on right now that show this appetite: According to eMarketer, 2015 will be the year when UK adults spend more time every day ( 2 hours 26 minutes) with their mobile devices than traditional desktop or laptop computers ( 2 hours 13 minutes ). 56% expect an email to be answered within 4 hours.
transcosmos Information Systems
OCTOBER 22, 2015
Salesforce blogs are mainly focused on small businesses, customer relations, IT, Marketing, and offering tips and tricks for almost all kinds of businesses. The blog focuses therefore on topics relating to contact center trends, workforce organization, omni-channel, and customer self-service. Think Customers.
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