2014 Customer Expectations Customer Service Customer Service Strategies 
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Think about it. Or recommend them to your friends and family?
Comm100
JANUARY 14, 2016
Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.
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ShepHyken
MARCH 15, 2019
This week we feature an article by Tom Buiocchi who writes about the importance of the “behind the scenes” work facilities managers do in order to enhance the customer experience. When you think about how to provide excellent customer service, chances are facilities management might not be the first thing that comes to mind.
Bold360
JANUARY 5, 2017
It can be hard to navigate the murky waters of customer service, especially during peak seasons when it can feel like you’re swimming as hard as you can but you’re barely managing to tread water as the current pushes right back against you. Sense a pattern? Let’s look at some facts.
ProProfs Chat
JANUARY 30, 2020
Well, that’s exactly why you need to focus on engaging with your customers regularly. With consistent engagement, you’ll get to figure out: Customer pain points. Customer expectations. Customer loyalty. Active customer engagement is crucial for any business to become a success. Communication challenges.
Comm100
OCTOBER 11, 2017
Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Introduction.
Martin Hill-Wilson
FEBRUARY 16, 2016
Your customers expect the same rapid and relevant service from you as Google already provides them. If not, then expect them to go elsewhere or escalate to more expensive live channels if the issue really matters to them. If you want to know more about Brainfood's Strategy Services, please check them out here.
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