What Your Brand Can Learn From Sephora’s Updated CX Platform
Second to None
APRIL 9, 2018
Mary Beth Laughton, who had been the company’s svp of digital since 2014, assumed a new title as evp of omni retail. The company had to take a step back and consider how the customer today shops, and then realign itself accordingly. The decision was a sign of the times, said Laughton.
Let's personalize your content