Strativity

JUNE 10, 2014

Date: June 17, 2014 Time: 3pm – 4pm EDT . The CEM Maturity Assessment Model evaluates your company’s progress on the customer experience journey across the five core customer experience components: Customers, Employees, Strategy, Measurement, and Organization. The winner will be announced by mid June 2014. .

CEM 52

CEM Culture CRM Innovation 52

Beyond Philosophy

MARCH 16, 2015

Customer Experience continued to be a dominant business issue throughout the world in 2014. My concern is the focus on improving the Customer Experience is in danger of heading the same way as Customer Relationship Management (CRM), into failure if it’s not careful. When the world didn’t change, it sullied the name of CRM. “Of

CEM 60

CEM CRM Conference Employee Engagement 60

Customer Interactions

JULY 7, 2015

In addition to posts on the customer experience and customer service, we added some picks on CRM effectiveness and CEM. For this week’s edition of CX Buzz, we thought it would be interesting to add a little more variety to our selections. The content within our picks are (as always) very insightful.

CEM 28

CEM CRM Meeting Customer Service 28

ENGAGE.cx

JULY 9, 2015

Social is driving sales for ecommerce: Q1 2015 data from a MarketLive survey indicates that US retail ecommerce traffic driven by social jumped nearly 200% between Q1 2014 and Q1 2015. And, of course, there is the prominence and influence of social. But do any work together? Are they really providing value to the customer?

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

ENGAGE.cx

JULY 9, 2015

Social is driving sales for ecommerce: Q1 2015 data from a MarketLive survey indicates that US retail ecommerce traffic driven by social jumped nearly 200% between Q1 2014 and Q1 2015. And, of course, there is the prominence and influence of social. But do any work together? Are they really providing value to the customer?

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40