Win the Customer

MARCH 20, 2017

The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015 , according to research reported by NewVoiceMedia. A strong customer relationship is rooted in exemplary customer service and support.

Retail 111

Retail Customer Experience Social Media Poor Customer Service 111

CSM Magazine

OCTOBER 15, 2018

oz contact centers are sometimes too efficient for their own good leading to poor customer service and high agent attrition rates. management (WFM). entirely on satisfying their internal customers rather than those on the outside who are keeping them in jobs and the organization in business!

Contact Center 56

Contact Center Self Service Average Handle Time Travel 56

Comm100

AUGUST 24, 2016

It allows a company to respond to suggestions, question, and overall feedback in real-time, all of which seems ideal for customer service applications. If you do have a customer raise an issue through your social media page, make sure you address it quickly and personally using that customer’s preferred communication medium.

Customer Service 120

Customer Service Social Media Customer Service Representative Multi-Channel 120

Helen Dewdney

SEPTEMBER 4, 2018

It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. Posts included finding insects in rice and taking Tesco to court in 2013. But Helen had also asked on social media for people’s comments and gave this feedback too. Dave bought 100 books for his senior management.

Case Study 60

Case Study Consumers Study Social Media 60

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Think about it. DrNatalie, VP and Principal Analyst, Constellation Research.

ROI 45

ROI Social Media Airlines Customer Service 45