Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 102

Net Promoter Score Company NPS Effort Score 102

Magellan Solutions

FEBRUARY 2, 2022

With such relentless efforts, the industry’s projected total income range would reach $29.09 billion by 2022. 2013 : In this year, around 900,000 Filipinos were reported working full-time in the industry. However, it is slower than the industry’s annual target of 8% until 2022. to the country’s total GDP.

Call Center 75

Call Center Industry Contact Center Government 75

CSM Magazine

DECEMBER 5, 2022

Spectrum came 5th in the 2022 ACSI customer satisfaction study with a score of 63/100. These efforts should pay off in terms of loyalty and long-term customer satisfaction. Customers report long wait times when calling for customer service or trouble-shooting help. Examples of poor service.

Customer Service 52

Customer Service How To Social Media Wireless 52

Qualtrics

JULY 9, 2019

Since July 2007, hospitals have been required to collect, submit, and publicly report patient satisfaction surveys through HCAHPS in order to receive their full Medicare reimbursement. The same year that HCAHPS scores were first publicly reported, the Apple App Store debuted and people were rushing to buy the first touch-screen BlackBerry.

Healthcare 33

Healthcare Hospitality Survey Effort Score 33