Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers.

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

Beyond Philosophy

NOVEMBER 10, 2014

Here are some of the most comprehensive facts and figures that I’ve come across: A recent study of the Value of Customer Experience amongst two $1 billion+ businesses published in Harvard Business Review (HBR) managed to quantify the effects of good customer experience. Keeping Customers results in a high increase in value.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

Amity

MAY 5, 2016

Customer Churn. Customer Health Score. Customer Lifecycle. Customer Retention. Customer Success. Customer Success Manager. Net Promoter Score. — Alex Outwater (@aoutwater) April 10, 2012. Customer Lifecycle. Customer Retention.

Net Promoter Score 57

Net Promoter Score Customer Success Multi-Channel Customer Retention 57

Survicate

MAY 16, 2019

Below are the crucial Customer Satisfaction metrics to ensure the success of such undertaking. Net Promoter Score®. One of the most important metrics regarding measuring your efforts for Customer service is Net Promoter Score. for customer support and to help with user segmentation.

Customer Satisfaction 79

Customer Satisfaction Metrics Effort Score Net Promoter Score 79

SurveySparrow

FEBRUARY 18, 2024

Feedback Management No feedback will go unaddressed with the closed-loop process for efficient customer follow-ups. You can block multiple responses, customize landing pages, and prompt agents for follow-ups, enhancing engagement and response rates. It lets you have a holistic approach to gathering customer insights.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Optimove

JANUARY 16, 2024

First, an overview of the State of the CRM Marketing Industry: Since our founding in 2012, we’ve understood that consumers go through a mix of rational, emotional, analytical, and illogical phases in their journey toward making a purchase. Brands discovered that with customers in control, they gained their unwavering trust and loyalty.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52