CX Journey

OCTOBER 12, 2016

Image courtesy of dushy4 I originally wrote today's post for ICSA as part of their blog carnival and celebration of National Customer Service Week. It is a modified version of a post that I wrote for CX Journey back in 2012. It's also a great reminder that customer service is a critical aspect of any business.

Company 80

Company Employee Experience Culture Training 80

Beyond Philosophy

MARCH 8, 2017

Neither of them provides a Customer Experience worth mentioning—at least not in a positive light. Back in 2012, we did some research involving over 40 telecoms. We asked the Customer Experience professionals there to name a Telecom they admired for the experience they provided. Telecoms are bad at CX around the globe!

Customer Experience 125

Customer Experience Customer Centricity Poor Customer Service Customer Service Representative 125

Beyond Philosophy

JUNE 26, 2017

Not only that, their pop culture nickname, “Whole Paycheck,” indicates that prices were not competitive with the increasingly saturated organic and healthy food market industry. Amazon is Thinking Out of the Box for Fashion Forward Customers. Customer service representatives will phone you back upon request to help sort it out.

Retail 122

Retail Fashion Consulting Customer Service Representative 122

Talkdesk

SEPTEMBER 8, 2015

What is less obvious is how to create this culture within employees. Two thirds of consumers are willing to spend more money with a company they believe provides excellent customer service. Source: 2012 Global Customer Service Barometer. 5 Things That Are Killing Your Customer Experience.

Call Center 40

Call Center Employee Engagement Customer Service Representative Customer Centricity 40