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New Research Confirms – Honey Preferred Over Vinegar, Part One

NICE inContact

In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.

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Are Telecoms The World’s Worst At Customer Experience?

Beyond Philosophy

Neither of them provides a Customer Experience worth mentioning—at least not in a positive light. Back in 2012, we did some research involving over 40 telecoms. We asked the Customer Experience professionals there to name a Telecom they admired for the experience they provided. Telecoms are bad at CX around the globe!

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Companies Must Invest in Their Employees Now!

CX Journey

Image courtesy of dushy4 I originally wrote today's post for ICSA as part of their blog carnival and celebration of National Customer Service Week. It is a modified version of a post that I wrote for CX Journey back in 2012. It's also a great reminder that customer service is a critical aspect of any business.

Company 80
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Learn from Jeff Bezos: 9 Powerful Quotes to Boost Your Customer Service

Comm100

” — Amazon Web Services re:Invent 2012. For example, in 2013 Amazon released a video-based support feature on the Kindle Fire HD called Mayday Customers were suddenly able to speak to customer service representatives via live chat instantly to help them with their issues.

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Amazon Takes Over The High Street! Are These Next?

Beyond Philosophy

Mortgage bonds that were sold in 2012 stand to create the “next big short,” much like the mortgage-backed securities that went belly-up due to the subprime home loans in 2008. Customer service representatives will phone you back upon request to help sort it out. shopping mall’s decline into irrelevancy as a “slow-bleed.”.

Retail 122
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Create A Survey With These 4 Common Sense Tips

Qualtrics

For example, once managers understand that a 5-point agreement scale is being used, they could be given the mean results for the following customer evaluation (agreement) statements: I am completely satisfied with the customer service — 3.15. The customer service is prompt — 4.12.

Survey 37
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3 Resolutions for Excellent Customer Service in 2012

Pretium Solutions

Well, the ribbons are barely off the holiday packages and we are still digesting the last of the figgy pudding, so that means it must be time for us to fill the air with lots of resolutions for 2012. In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012.