The Audi CX Transformation, with Mark Ramsey – CB5
Customer Bliss
MAY 17, 2016
Mark began on the digital side of Audi of America, working to help dealers use digital tools to more effectively solve customer pain points. Around 2011-2012, Audi began to focus much more a customer-centric approach. and lead generation processes — and half is on the customer experience side. Case Study.
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