Episode 004 – It’s All About the Money - Transforming the Customer Experience
Kristina Evey
JULY 5, 2018
It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. businesses collectively lose an estimated $83 billion a year due to shoddy customer service. This comes from The Customer Experience Index released by Forrester in 2012.
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