Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. The formula to calculate ROI is: Return on Investment = (Gains from Investment) – (Costs of Investment) x 100.

ROI 45

ROI Social Media Airlines Customer Service 45

Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. According to the study, “the cumulative return of a $100 investment in the ACSI fund from April 2000 to April 2012 was $490, a gain of 390 percent. 24 April 2014.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Comm100

NOVEMBER 13, 2022

In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Founded: 2011. This meant a shift away from efficiency metrics towards agent wellbeing. Site reviews .

Tools 195

Tools Customer Service Tips Omni-Channel 195

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Insight and reporting is delivered in one place and on-demand. ResponseTek.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Grade.us

JUNE 2, 2020

True private/white-label options for agencies and resellers, we even create private-labeled widgets, reports, and whitepapers you can use to grow your business. Fully white-labeled options mean you can schedule recurring reports to ship to clients or staff via Web, PDF, and CSV. Brand and account-level reporting. per location.

Software 47

Software Management Net Promoter Score Multi-Channel 47