Magellan Solutions

FEBRUARY 14, 2024

Medical Transcription Services Outsourced medical transcriptionists with expertise in healthcare documentation can accurately transcribe medical reports like progress notes, discharge summaries, letters, consultation notes, and more into structured electronic records using speech recognition tech and quality control.

Call Center 98

Call Center Healthcare Company Hospitality 98

NetBase

DECEMBER 3, 2018

Our 2018 European Hotel Chain Social Sentiment Report offers that and more, sharing insight around trends and trouble spots, while offering tactics top brands employ on social media to stay ahead of competitors and sentiment shared around 21 of them. Let’s explore some of the report highlights to help you get started right away!

Hotels 45

Hotels Report Travel Tourism 45

NICE inContact

JUNE 20, 2018

In fact, Hoveround, a NICE inContact customer since 2011, was one of the first companies to use CXone Personal Connection, a patented proactive outbound dialer that generates more revenue and fewer hang-ups.

Customer Service 167

Customer Service Contact Center CRM Connections 167

QuestionPro Audience

MAY 31, 2018

Figures reported by Recorde show Facebook lost around 2.8 According to Visual Capitalist, “In 2011 the average 18 to 24-year-old watched around 25 hours of traditional television per week.” As parents have infiltrated the social media platform, Gen Zers are leaving Facebook in droves. million U.S. CABLE TELEVISION.

Industry 199

Industry Social Media Study Trends 199

NICE inContact

NOVEMBER 27, 2018

An acquisition in 2011 proved to be especially fortuitous for SumTotal. From CXone Omnichannel Routing, ACD/IVR and Reporting, SumTotal has continued to add CXone products to its contact center operation, including CXone Agent for Salesforce®, CXone APIs and CXone Voice as a Service (VaaS). SumTotal has never looked back.

System 120

System Contact Center Omni-Channel Chatbots 120

QuestionPro Audience

JUNE 6, 2018

77% of Americans own a smartphone, up from 35% in 2011. A 2016 report found that the average age for children to get a phone is 10.3. ADULTS AND CHILDREN. When Deloitte surveyed 4,150 adults in 2017, 38% thought they were using their smartphone too much.

Technology 220

Technology System Industry Consumers 220

CSM Magazine

NOVEMBER 2, 2023

Reporting to the Group’s Chief Commercial Officer Ben Jones , Lesley joins Sigma Connected from Marks and Spencer where she spent two years as Head of Customer Services, Transformation and Partnership Management. Founded in 2011, Sigma employs over 5,000 people across the UK, South Africa, Australia and the United States.

Groups 52

Groups Connections Leadership Government 52

Helen Dewdney

FEBRUARY 28, 2020

I reported on the stamp price rise last year in Avoiding a right Royal Fail at the Royal Mail which talked about the poor service, lack of strategy and changes in service. I reported that there seemed little cohesion of national policy and procedure implementation. Is it because they keep wasting money? rise on previous year.

Policies 73

Policies Leadership Report Course 73

CSM Magazine

JANUARY 23, 2023

The report highlights a rise in the use of digital channels which is expected, but especially in today’s cost of living crisis, people want to discuss their situation with someone who can empathise. “We Organisations must find that balance if they want to retain customers and service them responsibly.

Interaction 52

Interaction Multi-Channel Study Connections 52

Customer Bliss

JULY 11, 2017

She has twice been selected by the Silicon Valley Business Journal – in 2011 as one of Silicon Valley’s “40 Under 40” young tech leaders, and in 2013 as one of Silicon Valley’s 100 Most Influential Women. She doesn’t have 300 direct reports, no. Front-end coding. Researchers. Writers/content creators.

Leadership 0

Leadership Customer Experience Report Innovation 0

Steve DiGioia

NOVEMBER 7, 2016

According to an American Express 2011 Survey, 3 in 5 Americans (59%) would try a new brand or company for a better service experience. Your reports don’t tell you if your employees are customer-centric or employee-centric. “They’re too demanding; always have something negative to say and they look for discounts”.

Measurement 230

Measurement Customer Centricity Customers Retail 230

Magellan Solutions

FEBRUARY 15, 2024

Medical Transcription Services Outsourced medical transcriptionists with expertise in healthcare documentation can accurately transcribe medical reports like progress notes, discharge summaries, letters, consultation notes, and more into structured electronic records using speech recognition tech and quality control.

Call Center 52

Call Center Healthcare Company Hospitality 52

Experience Matters

MARCH 17, 2015

We compared the results of this survey to the results of similar surveys that we completed in Q4 of 2010, Q4 of 2011, Q4 of 2012, and Q4 of 2013. Download report for $195. Download report for $195. 82% of respondents think that CX will be more important to their organization this year than it was last year.

Customer Connectedness 120

Customer Connectedness Data Self Service Customer Experience 120

Beyond Philosophy

JANUARY 15, 2022

Not only that, but a recent report from the American Customer Satisfaction Index (ACSI) suggests that only 30 percent of companies tracked by ACSI improved their score—since 2011. Colin asks why VanAmburg thinks that only 30 percent of companies improved their customer satisfaction scores in the last ten years covered by the report.

Customer Experience 68

Customer Experience CRM Customer Satisfaction Consulting 68

ShepHyken

MAY 3, 2019

Similarly, as far back as 2011, RightNow’s 2011 Customer Experience Impact Report found that 55 percent of consumers said that easy access to support and information can make them fall in love with a brand. 74 percent said they will do repeat business with a company if their experience is easy.

Loyalty 113

Loyalty Effort Score Social Media Omni-Channel 113

Experience Investigators by 360Connext

NOVEMBER 20, 2014

In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. According to a Deutsche Bank report , during the last decade the SaaS category grew 11X in market cap value, and its share of the total software market capitalization grew from 2% to 14%.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

Beyond Philosophy

FEBRUARY 19, 2019

Baker Retailing Center from 2011 to 2017, where she witnessed retail chaos firsthand. However, she knew the Customer Experience was a significant influence in the success of retailers in the disruptive retail environment of 2011 and beyond. During her tenure, Kahn asked retailers to describe their idea of a great retailer.

Retail 142

Retail Competitive Advantage Leadership Examples 142

Vonage

MARCH 26, 2018

At the same time, the Family Business Institute report that only 30 percent of family businesses withstand the transition from first to second generation ownership. In 2011, the number of creative ideas submitted to TCISS reached 40 million. In the 1920s, the average lifespan of a company listed on the S&P 500 index was 67 years.

eBook 206

eBook Video Training System 206

Horizon CX

SEPTEMBER 30, 2013

Those who had poor CX performance lagged behind the index by almost 20% - Watermark Investment Consulting Consistency: In the UK, a £100 investment in the National Consumer Satisfaction Index fund in 2007 would have by June 2011 returned £159 whilst the same investment in the FTSE 100 would have returned just £94.

Strategy 138

Strategy CEM Customer Experience Banking 138

Brandwatch CX

MARCH 7, 2023

million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2

Social Media 98

Social Media Video Advertising Marketing 98

BirdEye

AUGUST 26, 2022

According to our 2022 State of Online Reviews Report , 71% of all online reviews were written on Google, making the search engine the most popular review site on the internet. In 2011, Cars.com launched reviews to generate customer feedback and better serve car shoppers. Google reviews for car dealerships.

Automotive 98

Automotive Advertising Study Retail 98

Beyond Philosophy

NOVEMBER 15, 2019

A reporter checked prices between the local chain and Whole Foods. The reporter interviewed a woman who said that she would be able to switch to Trader Joe’s instead of Whole Foods, and it “ will lower my grocery bill by hundreds of dollars each month. 1 November 2011. 14 February 2011. 28 October 2019. <

Consulting 120

Consulting Brands Airlines Examples 120

Topdown

MARCH 7, 2016

In a recent report entitled “ The Public Is Still Skeptical of Federal Digital Customer Experience ,” Forrester’s Rick Parrish notes that, since 2011, the White House has been trying to improve the federal digital customer experience. After slowly gaining traction, the effort has finally begun to see some results.

Government 48

Government Customer Experience Management Customer Experience Management 48

Vocalabs

FEBRUARY 27, 2018

We recently released our 2017 report for the National Customer Service Survey on banking customer service, tracking customer service performance at Bank of America, Chase, Citi, and Wells Fargo. This report is based on over 5,000 telephone interviews conducted between 2011 and December 2017. Peter Leppik. Tue, 2018-02-27 16:30.

Survey 48

Survey Customer Service Banking Metrics 48

Opinionator

JUNE 27, 2019

Fortunately, research by Harris Interactive in 2011 answers this question. Bradley Corporation reports public restrooms are apparently getting worse, not better. Nearly 70% of the respondents reported a recent unpleasant public restroom encounter, up from 51% four years ago. 80% of all US adults regularly use public restrooms.

Customer Retention 60

Customer Retention Feedback Video Report 60

Forrester's Customer Insights

OCTOBER 21, 2018

I am thrilled to introduce my most recent report, ‘Instill a Security Culture by Elevating Communication’. This is an update of my 2011 report “How To Market Security To Gain Influence And Secure Budget’. A different time called for a completely revamped report (read on to see what’s changed).

Culture 35

Culture Report Communication Marketing 35

Customer Bliss

APRIL 24, 2018

When Amanda took on her role as general manager of c ustomer & partner experience in 2011, it was important to her that she understood how she would fit in with the culture of the organization and with leaders. Traditionally, much of the reporting was ad hoc, or problems were tackled as a one-off.

Customer Experience 129

Customer Experience Chief Customer Officer Management Call Center 129

Esteban Kolsky

MARCH 2, 2016

The report found that the number of consumers using social media to resolve customer service issues has dropped compared to two years ago. It takes too long to address issues said 33 percent, it has limited functionality reported 32 percent, and it isn’t feasible for complex tasks according to 30 percent.

Customer Service 60

Customer Service Social Media Case Study Study 60

CSM Magazine

NOVEMBER 11, 2020

The 2021 Customer Support Trends Report shows how the COVID-19 pandemic is impacting support leaders’ annual plans and identifies conversational support as a key strategic area of investment in 2021. The report is based on a survey of nearly 600 customer support leaders from B2B and B2C organizations. About Intercom .

Trends 52

Trends Chatbots B2C B2B 52

Forrester's Customer Insights

SEPTEMBER 3, 2018

In 2011, I published a report on “How To Market Security To Gain Influence And Secure Budget”. I am now going through the process of refreshing this report, and it got me thinking: 1. What has changed in this space of security communications and influence since 2011?

Communication 22

Communication Report Marketing How To 22

Experience Matters

MARCH 16, 2015

You can download a free copy of the Temkin Experience Ratings report of see all of the results on the Temkin Ratings website. You can download our free report for each year of the Temkin Experience Ratings. Here are links to the 2011 , 2012 , 2013 , 2014 , and 2015 ratings. Yes, as long as you follow our guidelines.

Effort Score 120

Effort Score Guidelines Groups Industry 120

Experience Investigators by 360Connext

JANUARY 7, 2015

And yet… In 2011, Forrester reported more than half of Chief Customer Officers were not included in their company’s executive management teams. And let them have a voice by including customer-centric key performance indicators in your reporting. Put customers front and center. How do we break a tie?

Chief Customer Officer 110

Chief Customer Officer How To Leadership Social Media 110

CSM Magazine

AUGUST 12, 2020

The new conversational support offerings help teams automate manual tasks and processes to scale support to more customers and leverage insights from rich reporting features to optimize their conversational support.

Poor Customer Service 52

Poor Customer Service Tools Customer Journeys Report 52

West Monroe

APRIL 7, 2022

trillion in 2011 to $2.9 They also report plans to use more technology and tools (rather than people) for diligence purposes. They also report plans to use more technology and tools (rather than people) for diligence purposes. Introduction. trillion in 2020. Competition for assets has been fierce, and that will likely continue.

Entertainment 52

Entertainment Analysis Analytics Trends 52

Clarivate

AUGUST 16, 2022

Over the past decade, trademark filings have increased globally from fewer than four million filed in 2011 to over 13 million filed in 2021. Launch new brands on time while mitigating commercial risk. The market is saturated with more brands today than ever before.

Brands 52

Brands Tips Effort Score Data 52

Helen Dewdney

AUGUST 7, 2017

The annual report, covering the period 2016 to 2017, indicate that there are now only 1388 regulated companies providing Claims Management in the UK. At the peak in 2011 there were 3213 companies active in this sector. Latest CMR report, released on 4 August 2017 [link]. Their activities cover PPI, personal injuries etc.

Report 56

Report Consumers Management Company 56

Customer Bliss

JULY 26, 2018

Additionally, William and his team developed a “one view dashboard” for each agency to pull in top three priority objectives, three top issues, and metrics that could be reported on. This included anything a specific agency wanted reported on, on one sheet of paper, so the leaders could have something to start their conversation around.

Government 111

Government Chief Customer Officer How To Roadmap 111