Pretium Solutions

NOVEMBER 4, 2011

Look at the results from any current survey out there measuring customer and brand loyalty. Pretium Solutions calls this new conversation The Golden Touchpoint™. The principles and behaviors of Pretium’s Golden Touchpoint™ change that landscape.

Net Promoter Score 40

Net Promoter Score Brands Touchpoint Loyalty 40

Enalyzer

OCTOBER 9, 2020

These interaction measurements are known as transactional surveys. Transactional surveys measure the experience a customer has had within a particular transaction or interaction with your organization/brand, also known as a touchpoint. Chances are you are already familiar with transactional surveys.

Survey 52

Survey Net Promoter Score Customer Experience Effort Score 52

Stella Connect

JUNE 25, 2018

Consider the variables that go into your center’s Customer Satisfaction (CSAT) rating holistically, highlighting the relationship between FCR and NPS. Agent Training vs. First Call Resolution © 2011 MetricNet, LLC and United Business Media LLC. Agents can’t be experts in everything, but they can be touchpoints for a lot of things.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

Consider the variables that go into your center’s Customer Satisfaction (CSAT) rating holistically, highlighting the relationship between FCR and NPS. Agent Training vs. First Call Resolution © 2011 MetricNet, LLC and United Business Media LLC. Agents can’t be experts in everything, but they can be touchpoints for a lot of things.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Fizzback’s responsiveness and scalability ensures consistency of information and customer tracking from touchpoint to touchpoint.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

Net Promoter Score 40

Net Promoter Score NPS Effort Score Metrics 40

Currency Alliance

FEBRUARY 10, 2020

Surveys[iii] show supermarket customers are primarily motivated by functional drivers: value, and convenience. It also rewards customers with points for participating in product reviews – providing valuable feedback data – and the opportunity for customers to earn on non-purchase touchpoints. There are other things you can do, too.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52