Confirmit

SEPTEMBER 18, 2017

The team started their program back in 2011 when it became clear that changes in the marketplace meant that in order to stand out from the crowd, insurers needed to take a new approach. Return on Investment. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc.,

Net Promoter Score 45

Net Promoter Score Insurance Return on Investment Case Study 45

Comm100

NOVEMBER 13, 2022

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Rather than switching windows, consoles, and even devices, omnichannel support means that agents don’t miss important details, or waste time searching multiple systems for customer information. Founded: 2011. Comm100 Omnichannel.

Tools 189

Tools Customer Service Tips Omni-Channel 189

Experience Matters

APRIL 7, 2015

Once again we had a great group of nominees, making the scoring difficult for the judges. NICE Systems. We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Grade.us

JUNE 2, 2020

Integrate with CRM, POS, and other systems through the API. Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Review request mode enables you to capture the Net Promoter Score and third party review from your customer.

Software 47

Software Management Net Promoter Score Multi-Channel 47