2011 Customer Insights Innovation System 
Gainsight
FEBRUARY 13, 2023
This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. JM: You’re right in that that’s probably how lots of people think of Zoom, but we always want to innovate, and we want to do it at breakneck speed. JM: There are three broad strands to the answer.
Storyminers
JULY 6, 2020
He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Arie Goldshlager. Barry Dalton. Bob Thompson.
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SurveySensum
JULY 14, 2020
He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Andrew McFarland – Chief Customer Officer at Black Box. LinkedIn : [link].
Experience Matters
APRIL 7, 2015
NICE Systems. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. 2) Make the Case: Confirmit’s mission : An unwavering commitment to ensure clients gain richer insights from their data that drive smarter business decisions.
Storyminers
JULY 6, 2020
He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Arie Goldshlager. Barry Dalton. Bob Thompson.
Chattermill
SEPTEMBER 3, 2019
Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. To make matters worse, insights often become locked in silos across organisations, making it even tougher to paint a single picture of the customer. Innovating Customer Experience through AI. Maddy Trusewich.
Chattermill
SEPTEMBER 3, 2019
Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. To make matters worse, insights often become locked in silos across organisations, making it even tougher to paint a single picture of the customer. Innovating Customer Experience through AI. Maddy Trusewich.
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