Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
NICE inContact
SEPTEMBER 11, 2018
Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Use Next-Gen AI Reduce Handle Time and Service Cost. Improved average speed of answer by over 50 percent at peak times.
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Beyond Philosophy
MAY 20, 2015
This was significantly higher than corresponding 2010 results (58% of Americans would spend 9% more). Among key findings, the study identified that 70% of Americans are willing to spend an average of 13% more with companies they felt provided excellent customer service. to improve.
NobelBiz
FEBRUARY 22, 2023
In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Although it has been a source of aggravation, mainly due to long wait times, the telephone has seen its operations improve due to digitalization. more quickly and without waiting time via digital channels.
NobelBiz
FEBRUARY 22, 2023
In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Although it has been a source of aggravation, mainly due to long wait times, the telephone has seen its operations improve due to digitalization. more quickly and without waiting time via digital channels.
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