NICE inContact

SEPTEMBER 11, 2018

Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Use Next-Gen AI Reduce Handle Time and Service Cost. Some have turned to AI to power virtual agents, chatbots and other self-service channels.

Contact Center 120

Contact Center Virtual Agent Net Promoter Score Self Service 120

NobelBiz

FEBRUARY 22, 2023

In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! On the one hand, companies have gradually identified the most suitable cases for chatbots. They have set up more collaborations between chatbots and agents, helping the latter free up time to focus on higher value-added requests.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! On the one hand, companies have gradually identified the most suitable cases for chatbots. They have set up more collaborations between chatbots and agents, helping the latter free up time to focus on higher value-added requests.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52